PLEASE NOTE THAT WE WILL NOT ISSUE REFUND IF YOU DID NOT PROVIDE US WITH YOUR
VIN WHEN YOU PLACE AN ORDER.
Lexuspartsnow.com is committed to Customer Satisfaction. Our Parts and Accessories
are 100% warranted against Manufacturer defects in Material or Quality. In the
event you have a Warranty Claim/Items (installed and failed within the 12 months
period) the following procedure must be followed:
The purchaser must contact lexuspartsnow.com by filling out the information needed
in the Return Request Form. To obtain a RMA form for your return, please contact
us at
service@lexuspartsnow.com.
All information on the form is needed.
In addition, The VIN No. is required for all warranty returns and the Name of the
registered owner as well as the Address if different than that on the Return Request
Form.
All OEM parts and accessories come with a 12-month/ unlimited mileage
warranty from the date of purchase.
Labor for installation of a warranty item is not reimbursable.
Once the Return Request Form is completed and received by lexuspartsnow.com a Return
Authorization will be sent to the person requesting the Warranty on said Part or
Accessory via email.
All Warranty claim parts and accessories will be inspected for Warranty eligibility
upon receipt and a replacement item will be sent, freight prepaid by lexuspartsnow.com.
In the event that an item does not meet warranty guidelines (improper installation,
abuse, physical damage etc.), warranty claim will be denied and the part or
accessory will become the property of lexuspartsnow.com if the customer would like
to have the part(s) back it will be shipped freight collect (meaning customer pays
the shipping).
VIN No. of the vehicle that the claim is being made must be a USA specification
vehicle. Warranty cannot be honored for vehicle VIN No. outside the
USA. VIN No. will have to match with the parts.
Refunds cannot be made for Warranty items. Warranty exchanges only.
All items received by lexuspartsnow.com must be shipped completely. Any missing
component on warranty claim item will result in denial of warranty request.
Consumer must document the symptoms of the defect when returning any item under
the "warranty" area of this RMA policy.
All of the controlled parts, oils/chemicals, bare engine assemblies, tools, printed
materials, merchandising aids and special order parts are not returnable.
Controlled parts are those requiring Lexus Motor Sales, USA to track the vehicles
on which the parts are installed. These are usually parts which are vehicle-specific
or safety- or emission-related. Some typical parts are: emission labels, air bags,
seatbelt tensioner, etc.
Other Reasons for Return
- Changed my mind
- I ordered the wrong item
- Item was received damaged
- Item was damaged / lost in Transit
- Item was shipped incomplete (Piece(s) missing)
- You shipped the wrong item
- Other
Reasons for Return Guidelines
Change my mind/Not needed: If within 15 days of purchase you would
like to return an item. Fill out the return request form (name, order No., address,
phone number, email). Keep in mind that item must be in new uninstalled condition
in the Factory original packaging. Any opened electrical item may not be returned.
Lexuspartsnow.com reserves the right to reject any returned item that does not meet
our guidelines. Shipping charges will not be refunded.
I ordered the wrong item: In the event that an item was ordered
incorrectly, the return criteria remain the same as Changed my mind/Not needed.
Lexuspartsnow.com must be notified within 15 days of purchase. All appropriate information
must be filled in on our Return Request Form. Shipping charges will not be refunded.
Item was received damaged: An item may be reported as being received
damaged within 3 working days of receipt. Your shipment should be thoroughly inspected
at time of delivery. Any damaged item must be reported immediately. Lexuspartsnow.com
will not be responsible for any damage claims made after 3 working days of receipt.
If the item is damaged in shipping, the customer must notify us immediately so we
can place a claim with UPS or FEDEX. Customer would then have the right to a complete
refund if the part is not needed or wanted any more.
Item was damaged / lost in Transit: Customer should carefully inspect
the package upon receiving the package. If the customer notices any damages/lost
to the package and/or its content, the customer should contact us within 3 working
days. Lexuspartsnow.com will contact UPS and file a claim for customer. Customer
should keep the package until UPS finishes verifying the packaging then return the
package. UPS will reimburse each package up to the amount of $100 without insurance.
Additional insurance can be purchased.
Item was shipped incomplete: Lexuspartsnow.com will make every
effort to check and double check that all necessary item(s) that come with
a particular part or accessory are included with your shipment. In the event that
your part or accessory is missing a component, lexuspartsnow.com will ship the missing
component to you at no charge. In the event that a component is not available separately,
lexuspartsnow.com will request the entire item to be returned at our cost and a
complete replacement item will be shipped at no charge once lexuspartsnow.com receives
incomplete item. Please keeping mind that all claims for missing components
must be made within 3 business days of receipt.
Lexuspartsnow.com has shipped the wrong item: You the consumer
are responsible to inspect any/all item that are ordered and received. In the event
that an item is incorrectly packaged or picked by our warehouse, a replacement part
will be shipped freight prepaid from lexuspartsnow.com along with a prepaid shipping
label and Return Authorization for the wrong item. Your credit card will be charged
for the replacement item and the original wrong item will be refunded less shipping
charges once it is received in New, Uninstalled, and Resalable condition
in the original Factory Packaging. Customer has the right to a complete refund less
shipping if the part is no longer needed.
Other reasons for return: Lexuspartsnow.com is committed to Customer
Satisfaction and will review each request for return individually. Special consideration
will be given to those Returns that follow the Procedures set by lexuspartsnow.com.
If the reason for return does not fall into one of the categories mentioned above
you must provide in detail the reason that the Return Request is being made.
A 15% handling charge may apply to any return that does not include a replacement.
No return other than warranty will be considered after 15 days of purchase.
Lexuspartsnow.com will not process any return without prior return authorization.
All items that have been authorized for return must be received within 14 days of
RMA being issued.
If you return an item that does not meet the RMA guidelines (Used, Opened, Electrical
item) that is not eligible for a refund you will be given the option of having the
item returned to your expense.
Return of damaged/incorrect/wrong item(s)
All return item(s) need to be repackaged to avoid further damage in transit. We
will need to receive the returned item in the condition that it was in when the
customer received it. Customer needs to repackage the item in its original box with
padding and all components included in the item.
Please also avoid any writing or marking on outside of the original Lexus boxes.
If you have any questions, please contact us.
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