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How to Return

  • How do I make a request for a return/refund?

    Please follow the steps listed below to ensure your return will be handled promptly and efficiently:
    STEP 1. Please submit a request for an RMA through our email support on the Contact Us page.
    STEP 2. Provide us with the sales order, invoice number, the part numbers that you are returning, condition of the package and the reason for the return.
    STEP 3. If the RMA is authorized, our RMA department will email the RMA form to your registered email address.
    STEP 4. You will need to print and fill out the RMA form completely.
    STEP 5. Please put the RMA form together with the return parts and ship the returning package to the indicated address on the RMA form.
    STEP 6. Submit the tracking number for return shipment with the RMA number through our Contact Us page.
  • Is it mandatory to have an RMA in order to return parts or accessories back to

    Yes, we must be contacted within 30 days of receipt to make a request for an RMA. Returned parts without prior authorization will not be processed. Once a return is authorized, we must receive the item(s) within 30 calendar days from the receipt of the order. All packages must be postmarked two days prior to the 30th day or be at risk for denial. RMA numbers will not be extended or reissued. The RMA form must be included inside the box together with the returning parts. If a customer sends the parts back without an RMA, they will be given the option to ship the parts back at their own cost.
  • What address should I send my return to?

    The return address will be provided to you on the RMA form. Follow the return instructions carefully. Returns may not go to the same address from which the parts came. We will email you the RMA information within 24-48 hours once your return request has been approved. Please be sure to check your email frequently for updates.
  • How do I return my core for a refund?

    To request a core return, please submit an RMA request on our Contact Us page for core return instructions.