Where do you ship from?
We ship from multiple strategically located dealerships all across the US to ensure you get your parts quickly.
Within what timeframe can I expect my package to be delivered?
USPS delivery time varies depending on your local postal service, but typically between 9:00 a.m. and 5:00 p.m., Monday through Friday.
UPS Ground packages are delivered between 9:00 a.m. and 7:00 p.m., Monday through Friday.
FedEx Ground packages are delivered between 8:00 a.m. and 7:00 p.m., Monday through Friday.
These packages cannot be scheduled to arrive at a specific time of day.
You can use your tracking number on their official website to obtain up-to-date information on the status of your package.
What shipping carriers do you use? What's "Best Standard Delivery"?
We partner with USPS, FedEx, and UPS for shipping.
All orders which have "Best Standard Delivery" selected will be shipped by USPS Priority Mail, FedEx Ground, or UPS Ground. You also have the option of selecting "Overnight" for certain parts at checkout. Depending on your shipping location, we will automatically determine the quickest shipping carrier for you. Most orders are generally delivered within 1-3 business days after they are shipped out from our strategically located authorized Lexus dealers.
If I select an Overnight shipping option, will my part(s) ship out the same day I place the order?
Overnight shipping will only guarantee transit time once processing of the order is complete, which can take 1-3 business days if the parts have to be ordered from the manufacturer. Expedited shipping does not override the processing time of an order.
Does LexusPartsNow.com deliver to P.O. Boxes, APO or FPO addresses?
Yes, shipments can be sent via USPS only to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to APO/FPO addresses. Expedited shipping or large item shipments are not available to these address types.
Can I have my order shipped on my own shipping account?
Unfortunately, we do not offer third party shipping.
My order/package has shipped and is currently in transit. Can I request to have USPS/UPS/FedEx hold my package(s)?
Yes. Please contact your local USPS/UPS/FedEx customer center or storage facility for more information.
*For UPS, please call 1-800-742-5877
*For FedEx, please call 1-800-463-3339
*For USPS, please call 1-800-275-8777
My order/package has shipped and is currently in transit. Can I request to have the delivery address changed?
Once an order has shipped and is in transit, we cannot reroute a package to an alternate location. This is a precautionary measure to safeguard against fraud. An order can only be shipped to the specified address on the original order. In certain cases, an order can be held for pickup at a local UPS Customer Center, FedEx location, or US Post Office for pick up. Please contact the carrier for more information regarding pickup.
Why am I being charged a Hazardous Materials fee for an airbag, seat belt, etc.?
Certain car parts, such as but not limited to airbags, and seatbelt pre-tensioners are classified as hazardous materials. They need to be shipped with special handling in order to ensure that they arrive safely and require additional documentation. HazMat items must be shipped in accordance with Federal regulations. We comply with all regulations.
We partner with FedEx Ground and UPS Ground to ship your HazMat items only. All HazMat items cannot be shipped to Alaska and Hawaii, or internationally.